Shipping policy
General Shipping Information
We offer two shipping methods Standard shipping and Express shipping
We typically ship products within 1-2 business days from when you place your order.
Our Maximum Handling Time is: 2-4 Business days(MONDAY - FRIDAY)
Shipping from warehouse: Quick Rd Mitchell Park SA 5043 Or Warehouse in China
Support Countries & Shipping Details
Applies to countries: United States, Canada
|
Standard Shipping (5-10 Business Days) |
$9.99 USD OR Free for order over $29 |
|
|
Express Shipping (2-5 Business Days) |
$14.99 USD |
Applies to the rest countries:
| Standard Shipping (10-15 Business Days) |
|
$9.99 USD OR Free for order over $29 |
|
Express Shipping (5-10 Business Days) |
$14.99 USD |
How We Ship
We ship via all major carriers, including UPS, FedEx, DHL, and USPS. TheFlowerPlanet will use its discretion to choose the most appropriate carrier for the safe and efficient delivery of your order.
After the items are processed and leave the warehouse, it usually takes 2-9 business days to reach the destination.
If the order amount is US $ 200 or less, we usually ship it through the USPS logistics provider, and you will receive your products within 5-9 business days from the order date.
If the order amount is US $ 200 or more, we will ship it through express logistics providers such as DHL and UPS, and you will receive your products within 2-5 business days from the order date.
Canceled Orders
Kindly notify our customer service to cancel orders before 07:00 PM (PST) on the same day the order was placed by contacting support@theflowerplanet.com. Make sure to include the following information when requesting an order cancellation: Order number & Contact information.
We cannot cancel your order for you if the package is in transit. We recommend that you select Reject when you receive a delivery call for your package. In this way, after we receive the returned package, we will cancel your order within 1–2 working days.
How to track the package?
Once an item has been shipped, you will receive a shipment notification email that includes the tracking number and the carrier. Or you could track your order here
I ordered more than one item, will they all be delivered at the same time?
We will try our best to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options may be used, depending on the product.
SPECIAL NOTE:
Delivery service across the UK border (for the British Ocean Territory in the UK, the British Virgin Islands do not provide courier services).
delivery in the United States, but does not include remote areas such as Alaska, Hawaii, Puerto Rico, Guam and other overseas addresses, APO / FPO military address.
Delivery services are not available on the affiliated islands of Germany, France and Europe.
If you have any questions, please do not hesitate to contact customer service